Pfleghaar switched because his system at the time was difficult for the front desk to grasp and Bickley says as his business grew, he found one would be good for quick lubes and struggle with full-service and vice-versa. So, he decided to figure out what was most important to him and his business, which includes an express lube as well as a full-service repair shop.įor Pfleghaar and Bickley, the switch was made because certain needs weren’t being met. What he found was one would do something extremely well but would lack in other areas. Scott Bickley, owner of Little Wolf Auto in Waupaca, Wisconsin, switched a few different times before finding one he was happy with. The system he started with was slightly more technical and difficult for people working in the office with less automotive experience. Mark Pfleghaar, owner of Certified Auto Repair in Spring Park, Minnesota, switched systems because he was looking for one that would be easy for his front desk to use. However, sometimes a change is the only option. Switching to a new system will take four to six weeks before you get it down, he says. If you can make it work, do it, says Wafler. It’s not exactly the way you would want it, but you can work around it,” Wafler says. For shop owners who respond that it doesn’t do X, he asks if they’ve reached out to the company and maybe it does do X, they’re just unsure how to do it. When Wafler talks to shop owners about switching systems, he first asks what problem they have with their current one. The reality is that it can cripple a business making that change.” “I have seen so many shop owners switch thinking that it will be an easy turn of a switch on and putting the data in. For those with that mindset, Wafler has some cautionary words. Throughout his four decades in the industry, he’s experienced many shop owners switch shop management systems thinking it will solve all of their problems. John Wafler, facilitator, coach and instructor for the Institute for Automotive Excellence, has been in the automotive industry for more than 40 years and has been working as a coach for over 20 years. Two shop owners share their journey to the right software and an experienced coach shares his tips. It all depends on the needs of your shop and your personal preference. It may take a few times to find the perfect match. The truth is, there is no one-size fits all solution. If there was one shop management system that was far superior to others, it would be an easy choice. We’re talking about shop management systems. For others, like Scott Bickley, it’s a case of “Goldilocks and the Three Bears” and it takes a few tries to find the one that’s just right.
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